At 10 o'clock on the evening of March 2, the Shantui Customer Service Department received a call from a customer. The customer reflects that the equipment is suddenly not taken in the evening. Received the emergency repair of the customer, the Service immediately requested the recent service site from the customer first to check. Due to the tension of the equipment square, the customer hopes that the equipment will resume work before tomorrow.

After understanding the situation, the SHANTUI service engineer immediately coordinated the headquarters to prepare the accessories in place, and then arranged personnel immediately rushed to the site for emergency treatment.

Because the equipment is in the water, the service engineer stepped into the bottom of the car, and the accessories were carefully replaced, and finally at 3:30 in the morning, the equipment returned to normal work. The person in charge of the site praised Shantui's service spirit: "If you come over, we really don't know what to do. It's really hard, Shantui's service is really a heartbeat, buy a car Just find you! "The hands holding more than the customer's thanks to the manufacturers, but also a full trust.

During the conversation with the customer, the service engineer found that customers push new pure electric loaders products are not very familiar. At the device site, they will be patient and detailed, and the equipment use precautions are explained, and some of the customer's doubts. Until the next morning, I saw the device left the scene with more than 4 hours.

If you don't wait, calm response is the requirements for yourself. "Customer satisfaction is our tenet"